Shipping & Returns
Shipping & Returns:
We strive to deliver products purchased from Polka Dots in excellent condition and in the fastest time possible. The shipping method for this will be standard and products shall take 5-7 business days to get delivered.
1. If the order is canceled before being shipped, lost or un-delivered to your preferred location, we will refund the complete order amount, if paid online.
2.If you return an order delivered to you, return-shipping charges will be deducted from your refund. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be charged from refund of the customer.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1. Please do not use the item for which claim is being raised.
2. You may be required to provide information’s like, short description of the case (A few questions will be asked to help us understand the scenario)
3. The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
4. The refund for all delivered orders will be done after the investigation.
5. You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
→ Failure to provide adequate information about the case.
→ Failure to provide snapshots of the packet and box (if any)
→ If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
→ You must not dispose of the packaging for 3 - 4 days post-delivery. We might need to pick-up the packaging for investigation at our end.
→ You have used the item for which claim was raised.
To be eligible for a return, your item must be in the same condition that you received it i.e unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We do not accept return orders on the basis of any individual not getting enough smell of the candle. Used candles will not be accepted for return. Unfortunately, we cannot accept returns on sale items or gift cards. Refunds are accepted only on damaged items with the proof of photo & video.
You can always contact us for any return question at firstname.lastname@example.org.